Request Processing System was designed by WFI Inc. to facilitate requests for medical information on behalf of insurance companies.  This system enables a very high ratio of employees to requests processed. An order queue is used to process requests from the initial stage to document completion.

When the field rep gets to the doctor’s office, she can begin scanning the medical records into the netbook. Once the documents are scanned, the chart can be QC’d and the information associated with the order updated. Below is a picture of the scanning panel of the program.

The system employs TIFF readers and processors to manage the thousands of faxes that are transmitted daily. Faxes are the lifeblood of this process because fax machines are the only document processing equipment possessed by most doctor offices. Field reps scan the documents in the field and they are transmitted via the Internet to the central office.

Documents are in turn faxed to doctors’ offices via an Internet-based faxing facility called Faxage.  There is an entire subsystem built in Studio to handle the interface to the Faxage utility.

The WFI system is a good example of Studio’s ability to create a custom system to handle thousands of pages of documents per hour, utilizing Internet technology.

Recently, we have implemented a web services solution for copying medical records in the field.  Previously the field reps would scan the documents on a scanner connected to a full-size laptop, and transfer them to the office only when they reached a wired internet connection. And, they would have to use a separate web application to update the information associated with the chart.  Now, using web services, we equip the field reps with netbooks using a custom Studio application which, while still connected to the scanner, handles the scanning and information update in one coordinated program. Below is the main screen for handling orders.

The field rep can now scan the document, update the order information using secure web services, and upload the document using secure FTP, all in one operation, and, using an AT&T 3G cellular modem plugged into the netbook, do it all instantly from the medical office.

Using Studio, this application took just several weeks to conceive, plan and implement.